Returns & Refunds Policy

We want you to feel completely confident when purchasing our Dear Skin products. If for any reason you’re not fully satisfied, we’re here to help.

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🕒 Returns Window

You may return your product within 14 days of receiving your order for a replacement or a full product refund.

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📧 How to Start a Return

To arrange a return, please contact us at:

info@ss-skinmedicalaesthetics.com

Include your order number and a brief reason for the return.

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📦 Condition of Returns

Products must be returned in their original packaging.

Any unused portion of the product should be included.

We cannot accept returns that are significantly used or not in their original condition (unless faulty).

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💳 Refunds

Once we receive and inspect your return, we will process your full product refund to your original payment method.

Please note: original delivery/shipping fees are non-refundable.

Please allow 5–10 business days for the refund to appear in your account.

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🚚 Return Postage

Customers are responsible for the cost of return postage, unless the product is faulty or damaged on arrival.

We recommend using a tracked service to ensure safe delivery back to us.

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Our Promise

We stand by the quality of our products. If something isn’t right, we’ll make it right. Customer satisfaction is our priority.